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Olive and June

Get answers about Olive & June products: mani systems, polish, gel, press-ons, shipping, returns, and orders. Search FAQs or chat with our team.

Olive & June | Customer Service & FAQ

What's the best product to start with if I'm new to doing my nails at home?

Where can I buy Olive & June products?

How can I contact Olive & June?

What ingredients are in Olive & June products?

What does HEMA-free mean?

Where can I learn how to do my nails with Olive & June?

Where can I book a Virtual Nail Appointment?

When can I book a Virtual Nail Appointment?

What are the Virtual Nail Appointments for?

Getting Started

What do I need to know about the Olive & June Dip Powder System?

What is Olive & June Dip?

What makes Olive & June Dip different?

Is Olive & June Dip acrylic-free?

Can I use Dip if I have previously had a gel or acrylic allergy?

What comes in the Dip Mani System?

Can I mix Olive & June Dip with other brands?

Is Dip sold in stores?

How long does a Dip mani take?

How do I prep for Dip?

How do I apply Dip?

What are the most important application tips?

What order do the Dip liquids go in?

What does Dip Activator do?

How long should I wait between each Dip step?

How many layers of Dip Color Powder should I use?

Why does the powder look lighter in the jar?

Why isn’t my Dip shiny?

Why do I see shiny spots after dipping?

Why is my Dip crumbling while I buff?

Why is my Dip cracking, lifting, or chipping?

Why does my Dip look uneven, patchy, grainy, lumpy, or wavy?

Why does my Dip have pits or an “orange peel” texture?

Why is my Dip lifting at the free edge?

Why is my Dip lifting at the cuticle or sidewalls?

Can I fill Dip instead of fully removing it?

How do I remove Dip?

Can I use Dip for a pedicure?

Why did my Base Coat brush get difficult to use?

Which classic Olive & June shades are available in Dip?

Can I mix or layer Dip powders to create a custom color?

Is Dip gluten-free?

Is Dip DMTP-free?

Is Dip TPO-free?

Are the Dip brush bristles vegan or synthetic?

What does the cyanoacrylate warning mean?

How should I store and care for my Dip products?

Can I use Dip on press-ons?

Can I use Peel Off Base Coat under Dip?

Can I use Nail Hardener, Nail Brightener, Ridge Filler, or Advanced Nail Strengthener under Dip?

Can I use regular Nail Strengthener or Nail Primer under Dip?

Can I use regular polish or gel polish over Dip?

Can I swim, work out, or clean normally with Dip?

How long should I wait before washing my hands, showering, or using lotion?

Is Dip safe for kids?

Is Olive & June Dip safe during pregnancy?

Dip Powder System

How long will it take to receive my order?

How much does shipping cost?

Is there an expedited shipping option?

Where do you ship?

What if I purchased my item from another retailer?

I received a gift that I would like to exchange.

What is your return policy?

Can I change or cancel my order?

What if my order arrives damaged?

Why didn't my promo code apply?

How do I locate the lot code on my item?

Orders, Shipping & Returns

How does the Olive & June rewards program work?

What is the Olive You Club (OYC) and what are the perks?

What is the Nail Crew?

How do I get help with SocialLadder or Nail Crew?

What are the expectations for Nail Crew members?

How do I create or access my account?

How do I unsubscribe from emails or texts?

How do I cancel my Olive You Club (OYC) membership?

Account, Membership & Community

How do I give myself a manicure?

How do I achieve a smooth finish?

How do I apply the nail stickers?

How do I avoid chipping?

Bubbles: what causes them and how do I avoid them?

How should I take care of my cuticles?

What's the secret to a perfect paint job?

How do I get the perfect nail shape?

Why is my nail staining and how do I prevent it?

Why is my polish streaking?

How can I prevent chipping and peeling?

How do I get a smooth, streak-free finish?

How long does it take for polish to dry between coats?

How can I prevent my nails from staining?

Can I mix and match Quick Dry and Long Lasting products?

Why does my polish feel thick, stringy, or goopy?

Polish & Nail Art

Choosing the right size and length for your press-on nails

What are press-on nails made of?

Super Stick Mani vs. Instant Mani press-ons - what's the difference?

Can you reuse press-on nails?

Can you recycle press-on nails?

How long do press-on manis last, and can I reuse them?

How do I choose the right press-on nail size?

How do I prep and apply press-on manis?

How do I remove press-on nails?

Are press-on nails damaging to my natural nails?

Why does the design on my press-ons chip or wear over time?

Why do my press-on nails feel uncomfortable or put pressure on my nail beds?

Why didn't my press-on nails last as long as I expected with glue?

What are Pressies?

How do I apply and remove Pressies?

How do I choose the right Pressies size for my child?

Press-On Manis

What is Gel Polish and how long does it last?

How do I remove Gel Polish?

How do I use the Peel Off Base Coat?

What's the difference between Gel Polish and Builder Gel?

How do I remove Gel Polish or Builder Gel?

Why is my gel or builder gel peeling or lifting, and how can I fix it?

How do I use Peel-Off Base Coat with gel or builder gel?

Why does my gel feel sticky or wet after curing?

Why does my gel polish feel thick, stringy, or goopy?

Why does my gel feel warm or uncomfortable in the lamp?

I already have a gel lamp at home, can I just use that one?

I have a gel allergy, can I use this product?

How do I prevent chipping when using the Chrome Kit?

Gel Polish

How do I apply Builder Gel? (Builder Gel Mani 101)

What is the apex in a builder gel manicure?

Builder Gel FAQs: common problems and how to solve them

How do I fix a broken nail with builder gel?

How do I layer Builder Gel with polish or Gel Polish?

How do I create nail extensions with Builder Gel? (Builder Gel Extensions 101)

What is builder gel?

How do I remove Builder Gel?

What's inside the Builder Gel kit?

How do I refill a Builder Gel manicure?

What are the steps for applying Builder Gel?

Builder Gel

How often should I replace my tools?

What is the Penny Nail Art Tool and how do I use it?

What is Wanda and how does it work?

What's the difference between Nail Strengthener and Advanced Nail Strengthener?

How do I use the Super Strength Duo? Which product goes first?

What is Poppy and how do I use it?

What do I need to know about the Olive & June Gel Lamp?

What is the Cuticle Buffer and how do I use it?

Nail Care & Tools

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